The Hackett Group® SolutionMap is one of the procurement industry’s most technically detailed frameworks for evaluating procurement technology. It also includes important customer outcome factors which are critical for organizations to assess orchestration and AI vendors to help them drive transformation initiatives.
In this year’s assessment, ORO was recognized as a Value Leader for Enterprise Procurement, a Top Tech provider in Intake & Orchestration, and a Customer Value leader in Intake & Orchestration. ORO also achieved a 9.8 customer satisfaction score, along with leading customer ratings for quick deployment, ROI, configurability, and systems integration.
SolutionMap evaluates vendor platforms through detailed functional assessments, product demonstrations, and validated customer feedback. For procurement leaders evaluating orchestration and AI platforms, the SolutionMap has become a useful way to refine a shortlist of vendors aligned to specific enterprise requirements and transformation priorities.
For orchestration specifically, the evaluation considers key vendor capability areas such as configurability, automation, integrations, AI capabilities, supplier management, and enterprise extensibility.
Despite being lumped together with “Intake”, Orchestration has far more strategic implications: For vendors like ORO, it provides the architectural backbone, governance and control layer that enables procurement operating model transformation through agentic automation. Thus, customer feedback and outcomes are also weighted heavily, covering deployment experience, usability and user experience, ROI, integration capability, and overall satisfaction.
ORO stands out for both technology capability and customer outcomes. That combination is particularly relevant for procurement leaders evaluating AI and orchestration platforms: Successful enterprise transformation depends on more than feature depth alone. For large enterprises, flexibility, implementation quality, integration capability, deployment strategy, and the ability to operationalize AI across complex enterprise workflows are critical.
ORO is the only vendor to earn both Top Tech and Customer Value badges for Intake and Orchestration category.
The assessment highlighted ORO’s AI-driven innovation in orchestration workflows along with the platform’s highly configurable no-code capabilities, advanced approval logic, flexible custom forms, and strong orchestration support across enterprise systems.
Configurability continues to be one of the most important requirements for enterprise orchestration platforms because procurement environments are inherently complex. Different business units, regions, approval structures, compliance requirements, and stakeholder groups all require flexibility.
The SolutionMap evaluation highlighted ORO’s strength in configurable workflows, advanced approval logic, flexible forms, and the ability to adapt processes across diverse organizational structures. This flexibility becomes even more important as organizations introduce AI-driven workflows and automation layers that must operate consistently across multiple systems and business contexts.
For procurement transformation leaders, configurability is increasingly about more than workflow customization alone. It is about building orchestration infrastructure that can evolve continuously as operating models, governance structures, and AI capabilities change over time.
AI has quickly become one of the most crowded and overused claims in procurement technology, which is why it was meaningful to see ORO recognized for practical AI innovation within orchestration workflows in the SolutionMap assessment.
Rather than positioning AI as a standalone feature, ORO focuses on embedding intelligence directly into procurement processes, helping organizations automate routing, simplify intake, accelerate approvals, and improve user guidance across complex enterprise workflows.
That orchestration-first approach is becoming increasingly important as procurement teams look to unify fragmented systems and experiences across the enterprise.
Analytics was also identified as a key area of strength in the assessment.
As orchestration platforms become more central to enterprise operations, visibility into workflows, approvals, policy execution, supplier interactions, and process performance becomes increasingly important. Organizations need more than transactional reporting. They need operational intelligence that helps teams identify bottlenecks, improve processes, guide automation decisions, and support broader transformation initiatives.
In orchestration environments especially, analytics plays an important role in helping organizations understand how workflows move across systems, stakeholders, and business functions.
ORO also scored strongly in Services, which reflects the increasing importance of implementation expertise and transformation support within orchestration initiatives.
Enterprise orchestration projects often involve much more than software deployment. They frequently require workflow redesign, stakeholder alignment, governance planning, systems integration, supplier onboarding, and change management.
As orchestration and AI adoption accelerate, procurement leaders are increasingly evaluating not only product capability, but also the implementation experience, transformation expertise, and long-term partnership model behind the platform.
This aligns closely with feedback reflected in ORO’s customer satisfaction results, where customers highlighted responsiveness, flexibility, implementation support, and collaborative partnership as important differentiators.
Supplier Portal capabilities were another area where ORO performed strongly.
Supplier interactions are becoming increasingly important within modern orchestration strategies because supplier onboarding, collaboration, data management, risk workflows, and communication processes often span multiple enterprise systems.
As organizations pursue broader orchestration strategies, supplier experiences become part of the larger workflow ecosystem that procurement teams must coordinate effectively.
This is especially important in AI-enabled environments where clean supplier data, structured workflows, and connected processes increasingly influence automation quality, compliance outcomes, and operational efficiency.
The Orchestration and AI revolution brings the tantalizing potential for enterprise-scale ROI and value creation, and is awakening procurement ambitions at large organizations. But getting there requires an operating model transformation. Assessing software feature depth is necessary, but only one part of the equation.
The larger challenge is determining which providers are equipped to support enterprise transformation: This includes integration across fragmented systems, processes, and stakeholder groups, bringing a proven and dynamic governance model, while remaining flexible, scalable, and adaptable as business needs evolve. This requires deep experience and a proven track record with large, complex enterprise deployments.
The SolutionMap recognition reflects what we consistently hear from enterprise procurement organizations: They need procurement transformation vision as big as their ambition, experiences that are easier for employees, more configurable for procurement teams, and flexible enough to orchestrate complex enterprise environments without forcing another rigid suite implementation. They also need platforms that can connect systems, workflows, and increasingly AI-driven processes without creating additional complexity.
We’re proud of the recognition in The Hackett Group® Spring 2026 SolutionMap, but even more encouraged by what it signals about where procurement is headed. As enterprise procurement becomes more interconnected, AI-enabled, and experience-driven, orchestration plays the foundational role.
We believe the next generation of procurement platforms must simplify the employee experience, connect fragmented enterprise systems, enable intelligent workflow orchestration, deliver measurable business value quickly, and adapt continuously as organizations evolve.
That is the vision ORO continues to build toward, and we are excited to see that vision reflected in this year’s SolutionMap assessment.
Want to learn more about how ORO can transform procurement at your organization? Book a demo with one of our experts.
By Dave McClintock, Director of Thought Leadership and Content
30+ year career in technology product leadership. Most recently, Dave spent 11 years leading research on Sustainable Procurement strategy, implementation, transformation, and ROI/value creation for large enterprises at EcoVadis.