ORO’s Leadership in the Fall 2025 Solution Map for Intake and Orchestration

Spend Matters has once again recognized ORO Labs as a Value Leader in the Fall 2025 Solution Map for Procurement Intake and Orchestration, underscoring the company’s continued leadership in procurement innovation and customer value.

In the latest Solution Map, ORO was recognized as a Value Leader, reflecting the strength of its solution across both analyst evaluations and customer satisfaction scores. This outcome highlights ORO’s success in helping enterprises simplify complexity through no-code orchestration, deep integration, and agentic AI.

Overview of the Spend Matters Solution Map methodology

Spend Matters’ Solution Map is one of the most comprehensive evaluations in procurement technology. Each provider is assessed on two axes:

• Solution Capability, based on an in-depth RFI process and live product demonstrations, examines functional depth, innovation, and technical architecture.
• Customer Value, based on verified customer feedback, assesses satisfaction, usability, ROI, and deployment experience.

The methodology ensures a balance between analyst expertise and real-world performance. It evaluates providers relative to peers within defined categories, enabling procurement teams to understand not only who performs best on paper, but who delivers measurable value in practice.

ORO Labs’ performance in the Solution Map

In the Fall 2025 Procurement Intake and Orchestration Solution Map, ORO Labs is recognized as a value leader—a position reflecting both its technical excellence and its impact on customer operations.

Analysts recognized ORO’s market leadership (i.e. top scores) across several critical evaluation categories, including:

1. Data Storage Model. Demonstrating scalability and flexibility through an adaptable, out-of-the-box schema that supports diverse data types and user-defined taxonomies.
2. Core Platform. Delivering enterprise-grade flexibility and scalability for automation, customization, and integration, while maintaining strong security and disaster recovery.
3. UX Layer. Providing a flexible and configurable user experience that enables organizations to tailor interactions to their specific needs.
4. Supplier Qualification and Onboarding. Supporting configurable surveys, automated validation, and scoring for supplier enablement.
5. Contract Process Management. Covering the end-to-end lifecycle with drafting, negotiation, approval, and performance tracking, supported by AI and compliance tools.
6. Contract Performance Management. Guiding users through performance, compliance, and risk tracking with proactive alerts and KPI monitoring.

These results reflect a solution that is both powerful and practical—engineered to help large enterprises manage orchestration with confidence and control.

Other areas where analysts view ORO Labs as a leader

Beyond its top-tier placement in the overall Solution Map, and in several key categories, ORO Labs achieved many capability scores of 4 or higher, indicating functionality beyond peers or, in one case—Generative AI—market-defining innovation.

Generative and Agentic AI

ORO’s Generative AI capabilities earned a score of 5/5—signaling analyst recognition of market-defining innovation. ORO integrates advanced LLMs that understand over 15 procurement-specific intents, such as creating contracts, onboarding suppliers, and tracking spend.

Key differentiators include:

• Context-Aware Intent Recognition that distinguishes between product/service procurement, region, and supplier context.
• Multi-LLM Architecture supporting modular, enterprise-specific AI models.
• Document-Aware AI, which reads contracts or proposals and automatically populates relevant workflow fields.
• Autonomous Agents capable of executing workflow tasks in natural language—reducing human intervention and accelerating processes.

This comprehensive, embedded approach redefines how AI supports procurement orchestration—transforming it from an automation aid into an adaptive intelligence engine that learns and acts within context. It’s for these reasons that Spend Matters describes ORO as “At the forefront of AI-based innovation in orchestration, particularly with respect to agentic AI.” 

System Architecture

• Multi-Taxonomy Support. ORO supports multiple, interlinked data taxonomies, allowing organizations to define and maintain complex classification structures such as categories, regions, and business units. These can be applied across reporting and analysis layers, ensuring consistency and flexibility. The inclusion of AI-driven recommendations enhances usability by helping users navigate and map data classifications efficiently—ensuring alignment across systems and analytical models.
• Sandboxes. Spend Matters awarded ORO a 4.5 for its advanced sandboxing capabilities, which allow customers to create, test, and synchronize development, UAT, and production environments independently. Through self-service instance creation, organizations can safely test and validate configurations before deployment. Built-in versioning and role-based access controls support collaborative development while reducing deployment risk.
• Open Integration Standards Support. The platform supports a wide range of open standards, including REST, SOAP, GraphQL, and EDI, ensuring interoperability with both modern and legacy systems. Its no-code integration model allows organizations to deploy real-time, bi-directional integrations with over 1,200 systems without custom development.

Workflow Management

• Intake Compliance. ORO’s intake engine enforces compliance through dynamic smart forms, real-time policy validation, and AI-assisted decision support. The rules engine ensures requests adhere to spend thresholds, category strategies, and preferred supplier frameworks, while autonomous workflow agents proactively correct noncompliance. This automated enforcement minimizes risk and ensures process consistency.
• Approvals. ORO’s approval configuration system is among the most flexible on the market, supporting multi-dimensional workflows that accommodate pre-budget, budget, and financial approvals. The platform’s proprietary rule engine allows organizations to build both complex, multi-stage approval chains and simple, high-volume workflows within the same environment—ensuring governance without sacrificing speed.
• Approver Routing. The system’s routing logic maps incoming requests to the appropriate teams using over 30 configurable functional roles. With 14 routing mechanisms—including user groups, supplier-specific rules, and threshold-based assignment—ORO supports precise and adaptive task allocation. Bulk reassignment and escalation features further enhance agility in complex organizational structures.
• Form Support. ORO’s custom form framework enables the creation of intelligent, workflow-integrated forms that act as “mini-applications.” Users can build or modify forms through a no-code interface, link them to master data, and apply conditional logic, validation, and dynamic field behavior. The system’s ability to embed forms throughout processes supports data consistency and real-time reporting integration.
• Supplier Profile Maintenance. In ORO, suppliers can autonomously update and maintain their profiles through supplier-initiated workflows. This capability enables real-time data accuracy and reduces administrative overhead, ensuring that supplier information remains current and verified.
• Chatbots (Conversational AI). ORO’s conversational AI interface supports natural-language interaction with procurement processes. Leveraging multiple large language models (LLMs), the chatbot interprets user intent, gathers missing information, and drives workflows dynamically. It also integrates document understanding—extracting data from proposals or contracts and initiating follow-up actions—enhancing both user experience and process efficiency
• Collaboration. ORO embeds collaboration at every level of its platform—from individual tasks to enterprise workflows. Users can engage directly in-context, share documents, and coordinate decisions across teams or external partners through integrated chat tools like Slack and Microsoft Teams. Threaded discussions, contextual forms, and real-time notifications make collaboration integral, not supplemental, to execution.

Implementation and Advisory Services

• Breadth of Implementation Services. ORO’s implementation methodology combines configuration, training, and change management. Services now include in-house project management, custom training content, and customer-branded materials for different user roles. ORO’s implementation model is designed for speed and long-term value realization, integrating customer success resources directly into delivery teams.
• Business Consulting and Advisory Services. ORO’s in-house advisory team provides business consulting from current-state assessment through future-state design and change management. The team’s deep procurement expertise allows for tailored transformation programs and measurable performance improvement. ORO’s consultants work directly with customers—rather than third-party partners—to ensure alignment and continuity from design through execution.

Customer scores and feedback

Customers praised ORO’s adaptability, responsive service, and technological innovation:

“Flexible and customizable processes, customer service, innovative technology, ease of integration, and implementation.”

“Flexibility, customer-centricity, and swift reaction to address issues.”

“Depth and breadth of the solution, and expertise of the core team.”

These sentiments reinforce ORO’s position, not only as a functional leader, but as a trusted partner delivering measurable value and efficiency gains.

ORO received a 9.8/10 overall satisfaction score from customers, and top scores in the areas of ROI, Quick deployment, Configurability, and Systems integration.

Summary and Conclusions

The 2025 Fall Spend Matters Solution Map for Procurement Intake and Orchestration confirms what customers and analysts alike have observed: ORO Labs delivers both innovation and reliability at enterprise scale.

With top-tier scores (4 or higher) across thirteen functional areas—spanning data management, approvals, integration, collaboration, implementation, and compliance—ORO demonstrates consistent capability that extends well beyond peer performance. These results highlight a platform built not only for flexibility and configurability but also for sustained governance, scalability, and customer success.

Most notably, ORO’s Generative AI implementation earned a score of 5 in the category—signifying “innovative capabilities that redefine how this functionality is used and viewed.” This recognition reflects how ORO has moved beyond conventional automation to deliver context-aware, AI-driven orchestration that learns, adapts, and acts within the flow of work. By embedding intelligence directly into intake, supplier, and contract processes, ORO enables procurement to operate with greater precision, speed, and insight. As analyst Nihkil Gaur notes,

ORO Labs combines its no-code, configurable orchestration solution with agentic AI, advanced approver logic, and granular, embeddable forms to allow organizations to capture and route every stakeholder request exactly as needed, no matter how complex. 

ORO Labs is a strong contender for any large enterprise that requires not only a user-friendly intake solution, but also deep orchestration capabilities to unify complex tech landscapes (e.g., multiple ERPs, S2P tools, etc.). The increasing AI-focused additions to the platform should make ORO Labs an even more compelling option.

Spend Matters’ findings also echo the voices of ORO’s customers, who report exceptional satisfaction, rapid deployment, and measurable ROI. Together, these outcomes reinforce ORO’s position as a trusted partner for enterprises seeking to unify complex technology ecosystems while maintaining control, compliance, and user experience. 

In a market where orchestration increasingly defines procurement’s strategic effectiveness, ORO Labs stands out not simply for what it automates, but for how intelligently and transparently it does so. Its leadership in 2025 reflects a balanced approach—pairing continuous innovation with a pragmatic commitment to enterprise value, configurability, and trust.